Support
How can we help?
Most HapticBuilder questions have a quick fix. Start here, then email us if you still need help.
Why can’t I feel a custom pattern?
Core Haptics works on a physical, supported iPhone. Make sure Haptics is on in HapticBuilder Settings and System Haptics is on under iPhone Settings › Sounds & Haptics.
Why does a pattern feel different on another phone?
Haptic strength varies by device, case, grip, and surface. Hold the phone naturally when comparing patterns.
How do I share a pattern?
Open a pattern in Library, tap Share, and choose Messages, Mail, AirDrop, or Files. HapticBuilder exports a small .hapticbuilder file.
How do I open a shared pattern?
Tap the .hapticbuilder file on an iPhone with HapticBuilder installed. You can also use the Import button in Library. Legacy .hapticloom files remain supported.
How do I restore HapticBuilder Pro?
Open Settings in HapticBuilder and tap Restore purchases. Use the same Apple Account that made the purchase and check your internet connection.
How do I export a pattern for Xcode?
HapticBuilder Pro can make an Apple AHAP file and readable Swift source. Open a pattern in Library, tap Developer export, then share a file or copy the Swift code.
How do I play a pattern from Siri or Shortcuts?
Open HapticBuilder Settings and tap Shortcuts. Add Play Haptic Pattern, then choose a saved or starter pattern. You can also assign the shortcut to the Action button on a supported iPhone.
Where are my patterns stored?
Your library stays on your device. HapticBuilder does not upload patterns to its own server.
Still stuck?
Send us the details.
Include your iPhone model, iOS version, and what you expected to happen.
For purchase refunds or billing changes, visit Apple billing support.